Privacy Policy

This privacy notice for CFM Equipment Distributors Inc. ("Company," "we," "us," or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services, including when you visit cfmequipment.com or any website of ours that links to this notice, submit forms, request support, open or manage an account, order online, engage with us in sales, marketing, events, training, warranty, delivery, or other related ways.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our services. You may contact us at customerservice@cfmequipment.com or 916-447-7022.

SMS Privacy Policy

• Data Collection: We collect your phone number only when you initiate a technical support request, text our support line, or opt in via our website form.
• Use of Data: This information is used solely to provide technical troubleshooting, equipment specifications, repair assistance, support responses, and service-related communications you requested.
• No Sharing Rule: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
• To opt out of SMS or messaging campaigns at any time, reply STOP to any message. For help, reply HELP or contact us at 916-447-7022.

Summary of Key Points

We process personal information depending on how you interact with CFM Equipment Distributors Inc. and our services. We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law. We do not receive information from unrelated third parties for resale, and we do not sell or share personal or mobile information for third-party marketing.

We process information to provide, improve, and administer our services, communicate with you, support account and order workflows, provide security and fraud prevention, comply with law, and honor your choices. We may share information only in specific situations described below, such as service providers, business transfers, legal compliance, or affiliates who must honor this notice.

Information We Collect

Personal information you disclose to us

We collect personal information that you voluntarily provide when you express interest in our products and services, submit website forms, request technical support, submit warranty or account information, participate in activities on the site, place or inquire about orders, or otherwise contact us.

• Names, phone numbers, email addresses, job titles, company names, mailing addresses, billing addresses, and contact or authentication data.
• Account, credit application, purchase, warranty, service, delivery, training, and support information you provide.
• When necessary, with your consent or as otherwise permitted by law, sensitive information such as credit worthiness data, tax identifiers, social security numbers, government identifiers, or financial/account information needed for commercial account workflows.

All personal information you provide must be true, complete, and accurate, and you must notify us of changes. We maintain strict policies to prevent unauthorized sharing of your information.

Information automatically collected

Some information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, approximate location, pages viewed, date/time stamps, searches, feature usage, and diagnostic information may be collected automatically when you visit or use our services. This information is primarily needed to maintain security, operate the site, improve service, and perform analytics and reporting.

How We Process Your Information

We process your information to respond to requests, enable support and account communications, request feedback, provide warranty and technical assistance, support online ordering and account workflows, maintain security, prevent fraud, comply with legal obligations, and improve CFM products, services, website performance, and customer experience.

When and With Whom We Share Information

We may share information with service providers who process information for us under appropriate obligations, with affiliates that must honor this notice, during business transfers such as a merger or acquisition, or where required to comply with law, protect rights, prevent fraud, or operate our services. We do not sell personal information, and no mobile opt-in information is shared with third parties or affiliates for marketing or promotional purposes.

Cookies and Tracking Technologies

We may use cookies and similar technologies, including pixels and web beacons, to access or store information, operate the site, remember preferences, support analytics, and improve service. Specific details are available in our Cookie Policy.

How Long We Keep Information

We keep personal information for as long as necessary to fulfill the purposes outlined in this notice unless a longer retention period is required or permitted by law, such as tax, accounting, warranty, account, safety, or legal requirements. When we have no ongoing legitimate business need to process information, we will delete or anonymize it, or securely store and isolate it until deletion is possible.

How We Keep Information Safe

We use reasonable technical and organizational security measures designed to protect personal information. No electronic transmission or storage technology can be guaranteed to be 100% secure, so you should access our services only within a secure environment.

Minors

We do not knowingly solicit data from or market to children under 18 years of age. If we learn that information from users under 18 has been collected, we will take reasonable steps to delete it. Contact us if you believe we may have collected such information.

Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or obtain a copy of personal information, withdraw consent, opt out of marketing, and appeal certain decisions. California and Virginia residents may have additional rights under applicable privacy laws, including rights related to sensitive personal information and sale or sharing. CFM Equipment Distributors Inc. has not sold personal data to third parties for business or commercial purposes and will not sell personal data belonging to website visitors, users, or consumers.

To exercise privacy rights, email customerservice@cfmequipment.com, call 916-447-7022, or write to CFM Equipment Distributors Inc., 1644 Main Ave, Sacramento, CA 95838. We may need to verify your identity before completing a request.

Do-Not-Track Features

Most web browsers and some mobile systems include Do-Not-Track settings. Because no uniform DNT technology standard has been finalized, we do not currently respond to DNT browser signals. If a standard is adopted that we must follow, we will update this notice.

Updates to This Notice

We may update this privacy notice from time to time. The updated version will be indicated by a revised date and will be effective as soon as it is accessible. We encourage you to review this notice frequently.